FREQUENTLY ASKED QUESTIONS

• All forms of credit cards
• Affirm financing - learn more
• US bank check
• US personal check  (Personal checks can be subject to a 7-10 day delay prior to shipping.)
• Bank wire transfer - please contact us at 1(888) 623-2832 or email us at info@madisonavenuecouture.com for bank wire details.

Please note that we do not take credit cards on purchases in excess of $100,000 without prior approval.

For orders over $100,000 we require you to call us in advance to arrange payment. Orders placed on our website in excess of $100,000 will automatically be canceled if prior arrangements have not been made.  

We reserve the right to decline purchases until payment is received by us.

Buying from us guarantees the purchase of an authentic product. Every item found on our site is guaranteed authentic. Each item is double or triple authenticated. We access our product from vetted sources and usually know the original origin of purchase, which substantially reduces the risk of fraudulent merchandise. Since we receive each item we sell, we inspect every item to verify authenticity and condition. Every Hermès Birkin and Kelly is authenticated by our supplier, by us and by at least one third party authenticator.   

And each item carries our money-back guarantee in the event that a purchased item is found not to be authentic. Proof that the item is not authentic must come from one of the trusted authenticators listed in our Authentication section.

Most of our items are in pristine condition coming to us direct from the brands' boutiques. While in our possession, these items are carefully maintained in a temperature-controlled environment and in their original boxes. They are only taken out for inspection, photography and packing, and protective gloves are worn at every step.

Once an item is received by the recipient, we can no longer control the way the item is handled. Even the slightest change in condition, like a smudge or the loss of plastic on the foot of a Hermès bag, substantially reduces the value of the item. 

Our commitment to our customers is that they receive the item in the condition described on our website. Therefore, by imposing a "final sale" policy, we ensure that all our items remain in the pristine condition as described.

We accept returns on items classified as mint or excellent condition. Items must be returned in the same condition as sold. Please email info@madisonavenuecouture.com within 48 hours of receipt of delivery of the item that you wish to return. We will email you a return authorization. Tracking must be sent so we can monitor the delivery. We reserve the right to reject a return if the item appears to have been used.

Madison Avenue Couture normally ships 1-2 business days of receipt of payment. In the United States, shipping is via FedEx express. Hermès Birkin, Kelly and Constance bags are shipped overnight. Shipping and insurance are complimentary in the United States. We will use USPS if shipping to a PO Box.

*Please note we mark our shipments "Direct Signature Required" and our carrier will not leave your package without direct signature 

We ship to all countries that are covered by our cargo insurance, this includes most countries in Asia, Europe and the Gulf, as well as Australia, New Zealand and Canada.  We ship via DHL and FedEx for a flat fee which includes both shipping and duties, calculated at checkout. There are a few countries that we cannot ship to including Mainland China, Russia, Mexico and Brazil.Please contact us if you unsure if we ship to your country.

Madison Avenue Couture offers hand delivery services for an extra charge. If you wish to have your item hand carried, please contact us.

We charge sales tax as applicable. Please contact us prior to purchase if you have any questions.

For international orders, our charge covers both shipping and applicable duties. 

Madison Avenue Couture has partnered with Affirm to offer financing for any purchase on our website. Subject to Affirm's credit check, it offers financing of up to $17,500 of the purchase price of any item with an up to 12-month payout. Learn more about Affirm financing here.

Madison Avenue Couture offers interest free layaway options for 30 day periods. You can view our layaway plans and policies here.

We invite our clients to sell back items they have purchased from us. Since we work in a fluid marketplace, we need to assess the condition of the item and determine the price based on condition and current market value.

Yes, we purchase items outright. View our selling/consignment page here. 

Yes, we accept items on consignment. View our selling/consignment page here.

We provide a personal shopping experience for all our clients. Clients and shoppers are welcome to call to ask questions about any of our products, to check on shipment status or to complete a purchase over the phone rather than online.

If you are in the market for a specific item, we can try to source it for you. We have an extensive network of suppliers, so if the item is available, we will find it. Please see our "Find It For Me" program.

We try to fulfill client requests through our own inventory or by sourcing our extensive network of other dealers. If we are able to source an item, we require payment in advance. Once we receive and review the item, we will then require the remainder of payment prior to shipment.

Whether you are searching for the perfect gift for a wife, girlfriend, mother, sister, or friend, we can advise on the selection process. We know timing is everything, and Madison Avenue Couture ensures that the gift arrives according to your specifications. Complementary gift wrapping available upon request. 

We value our clients’ privacy and client information is kept secured. All payment information is kept confidential. Credit card transactions are processed through secure servers and our payment processor does not give us access to credit card information. We do not keep credit card information. 
View our full privacy policy here.

Madison Avenue Couture is an independent dealer. The Company sells only authentic branded merchandise, but it is not affiliated with or an official licensed boutique of the brands it sells.