NEW AND NEVER WORN
Madison Avenue Couture does not take returns on new or never used items with the exception of shoes (see below). Any item for which the condition states new, never used, pristine and/or store fresh is a FINAL SALE. FINAL SALE occurs when payment is made and processed by our credit card company or when a bank wire is received. Please inspect the item within 48-hours of delivery as we will not be responsible for any issues regarding the item, with the exception of authenticity, beyond that period. Read more about our authenticity guarantee here.
Items marked for store pick-up are regarded as FINAL SALE and must be picked-up within seven business days. Should they not be picked up, we will ship the item to the buyer's billing address.
Madison Avenue Couture does not take returns on items sourced on behalf of a client (or its agent) that were not in our inventory at the time the request was made. Such orders are considered "custom orders" and custom orders, whether new or preloved, are not eligible for return.
PRE-OWNED ITEMS
We accept returns for store credit on items described as "Pre-owned" in the title, providing that the item is in the same condition as when it was sold. Once a payment is made and processed by our credit card company or when a bank wire is received, there is no cancellation, except for store credit.
Please email info@madisonavenuecouture.com within 48 hours of receipt of the item you wish to return. We will issue you an insured return label, the cost of which will be deducted from the store credit. Should you elect to return using your own label, we must receive the item back within four days (seven days for overseas buyers) of notifying us that you would like to return the item.
Pre-owned items purchased at one of our showrooms is final sale, as the buyer had the opportunity to view the item in person prior to purchase.
SHOES
We accept returns for store credit on shoes. Shoes must be returned in the same condition as when they sold. Please email within 48 hours of receipt of the item you wish to return. We will issue you an insured return label. Should you elect to return using your own label, we must receive the item back within four days (seven days for overseas buyers) of notifying us that you would like to return the item. Shoes marked "Final Sale" are not eligible for return or exchange.
EXCHANGES
In the event that we authorize an exchange of your purchase, we require notification within 48 hours of receipt of the original purchase. The item must be returned in the same condition as when it was sold. Exchanges will be handled the same as the Returns Policy below.
In the unlikely event that we have shipped the incorrect item, we will send you a shipping label. The item needs to be shipped within two business days of receiving the shipping label. On return of the package, we will send you the original purchased item. The item must be returned in the same condition as when it was sold or we will reject the package.
Should our courier lose or severely damage the item inside the package, we will reimburse you after receiving notification from that courier that such item has been severely damaged or lost. Any damage to the outside packaging is not considered a damage, providing that the item purchased is intact. Please contact us at info@madisonavenuecouture.com if a package is received damaged.
RETURNS
On receipt and inspection of the returned item, we will advise of the store credit. The item must be returned in the same condition as when it was sold. The credit will be less our original shipping cost and the return shipping cost. We reserve the right to charge a 10% restocking fee. Store credits are valid for 90 days from the date of purchase.
We are not responsible for any return shipped to an incorrect address or lost or damaged in transit. Therefore, we advise that packages containing returns be insured.
We video all items prior to shipping and we reserve the right to reject a return if the item appears to have been used, damaged or switched for another item.
Returns from outside the United States are subject to custom charges and/or foreign exchange charges and these charges will be deducted from the refund.
If you have any questions with regard to this policy, please contact us at info@madisonavenuecouture.com
FINAL SALE ITEMS
We do not accept returns or exchanges on items marked "Final Sale".
AUCTION ITEMS
Please note that all auction items are "Final Sale". We do not accept returns or exchanges on auction items.