Madison Avenue Couture does not take returns on never used items. Any item for which the condition states never used, pristine and/or store fresh is a final sale. Please take this into consideration when making a purchase.
We accept returns only on items described as in Preloved - Mint or Preloved - Excellent condition providing that the security tag has not been removed and the item is in the same condition as when it was sold. Refunds will be placed back on the credit card used or to the bank account, if the initial payment was by bank wire transfer. All refunds are net of our initial shipping charge. Should we incur custom charges due to the return, those charges are borne by the returnee.
Please email firstname.lastname@example.org within 48 hours of receipt of the item that you wish to return it. We will issue you a return authorization. Please send us the tracking number so we can monitor the package. On receipt and inspection of the item, we will issue the refund within two business days.
Requests for refunds after 48-hours of receipt but no later than five days will be accepted for store credit only.
We video all items prior to shipping and we reserve the right to reject a return if the item appears to have been used or the security tag tampered with.
If a return is from outside the United States and we are subject to custom charges, those charges will be deducted from the refund.
We are not responsible for any return shipped to an incorrect address or lost or damaged in transit. Therefore, we advise that packages containing returns be insured.