Madison Avenue Couture does not take returns on never used items. Any item for which the condition states never used, pristine and/or store fresh is a final sale. Please take this into consideration when making a purchase.
We accept returns on items described as mint or excellent condition providing that the security tag has not been removed and the item is in the same condition as when it was sold. Please email firstname.lastname@example.org within 24 hours of receipt of the item that you wish to return it. We will issue you a return authorization. Please send us the tracking number so we can monitor the package.
We reserve the right to reject a return if the item appears to have been used or the security tag tampered with.
Accepted returns will be issued a refund within three business days. The refund will be net of our original shipping cost even if shipping was complementary. If a return is from outside the United States and we are subject to custom charges, those charges will be deducted from the refund.
We are not responsible for any return shipped to an incorrect address or lost or damaged in transit. Therefore, we advise that packages containing returns be insured.