Shipping policy
Shipping Policy
By completing a purchase, you acknowledge that you have read and agree to this policy.
Complimentary Domestic Shipping
Shipping is complimentary within the United States. Every order is fully insured, ships with direct signature required, and is dispatched via FedEx Or Ferrari unless you request an alternative carrier.
Purchases of $90,000 or more ship white glove via Ferrari Armed Services.
Purchases of $10,000 and under $90,000 ship FedEx Priority Overnight.
Purchases over $1,000 and under $10,000 ship FedEx Express 2–3 Day.
Purchases of $1,000 or less ship FedEx Ground.
Overnight delivery is available on purchases under $10,000 for an additional charge.
Direct Signature Required
For your protection, every package requires a direct signature upon delivery, and our carrier is instructed never to leave a package unattended. This requirement cannot be waived. Packages cannot be shipped to P.O. boxes.
If the carrier is unable to obtain a signature after its delivery attempts, the package will be held at a nearby carrier location for pickup. Packages not collected within the carrier’s holding period will be returned to us, and reshipping costs will be your responsibility.
Processing and Cutoff Times
We ship Monday through Friday, excluding holidays. Orders placed before 2 p.m. Eastern Time typically ship the same business day, and orders placed after 2 p.m. Eastern Time ship the next business day. Orders paid by bank wire ship once funds have been received. If you would like Saturday delivery, please let us know and we will ship on Friday.
You will receive tracking information by email once your order has shipped.
Address Accuracy
Please confirm your shipping address carefully at checkout. Once an order has shipped, the address can only be changed with our prior written authorization (see Rerouting or Diversion below).
International Shipping
International orders ship via DHL Express or FedEx Express, Monday through Friday. A flat fee covers shipping and duties. If customs authorities in your country assess additional duties or taxes, you are responsible for those charges. For questions about customs, please contact us at sales@madisonavenuecouture.com before placing your order.
International shipments are fully insured for loss in transit, except for seizure by customs authorities.
Refused Packages
If you refuse delivery of a package, we will arrange for its return.
If reshipment is not arranged within 7 days of the item’s return to us, the order will be cancelled. MAC Credit will be issued for the purchase price, less all shipping costs, return costs, non-recoverable duties or fees, and a 15% restocking fee.
Carrier Delays
We are not responsible for delays caused by FedEx, DHL, weather, or customs processing.
Risk of Loss, Delivery and Misdelivery
Risk of Loss
Madison Avenue Couture is responsible for loss, theft, or damage to your purchase while it is in transit from our facility to the shipping address provided at checkout, except for seizure by customs authorities. Responsibility transfers to you upon confirmed delivery to that address. From that point, you are responsible for the item, including any loss, theft, damage, or deterioration occurring after delivery.
Damage to the outer packaging alone does not constitute damage, provided the item itself is intact. If a package arrives damaged, please photograph the packaging before opening it and contact us at sales@madisonavenuecouture.com.
Proof of Delivery
Delivery is considered confirmed when the carrier’s records show that the item was delivered to the shipping address provided at checkout, or to an authorized recipient at that address. Evidence of delivery may include tracking information, signature confirmation, photographs, GPS or location records, and other carrier records.
If you have not received a shipment that the carrier shows as delivered, please contact us at sales@madisonavenuecouture.com. We may investigate with the carrier and request additional information from you.
Rerouting or Diversion
A shipment may be rerouted, redirected, held at a carrier location, or delivered to a different address only with Madison Avenue Couture’s prior written authorization. If you ask or authorize the carrier to change a delivery without our authorization, you assume responsibility for any resulting loss, theft, damage, delay, or mis-delivery, to the extent permitted by law.
Incorrect Shipments
In the unlikely event that we ship the incorrect item; we will send you a prepaid shipping label. Please ship the item within two business days of receiving the label. Once we receive the incorrect item, we will send you the item you originally purchased. The item must be returned in the same condition in which it was sold, or the return will be rejected.
Questions
For any questions about this policy, please contact us at sales@madisonavenuecouture.com.
Updated November 2026