FAQ
How do referrals work?
How do referrals work?
- Invite a friend. Enter your friend’s email address on the referral page and click Send Invite, share your personal referral link, or let your friend scan the QR code on your Apple Wallet referral pass.
- Your friend makes their first qualifying purchase. Your friend receives a discount based on the value of their first purchase.
- You earn store credit. Once your friend completes their qualifying order, store credit is added to your account for use toward future purchases.
How much does my friend receive, and how much do I earn?
How much does my friend receive, and how much do I earn?
Your friend’s discount and your store credit depend on the value of their first qualifying purchase, calculated before tax. Please refer to the reward table on our Private Referral Program page for the amounts.
Does my friend need to make a purchase for the referral to count?
Does my friend need to make a purchase for the referral to count?
Yes. Sending an invitation or sharing your link does not earn a reward. Your friend must complete their first qualifying purchase.
What constitutes a qualifying first purchase?
What constitutes a qualifying first purchase?
The referral page lists rewards for first purchases starting at $2,500 before tax.
When will my store credit be added?
When will my store credit be added?
Store credit is added to your account two weeks after your friend’s qualifying order is fully paid and cleared.
How do I use my store credit?
How do I use my store credit?
Go to the referral page and find Redeem credit. Use the slider to select how much of your available credit you want to redeem, then click Redeem for one-time code.
Your code will appear under Available rewards. Copy and paste it at checkout to apply your credit.
Do I have to redeem all my credit at once?
Do I have to redeem all my credit at once?
No. Use the slider to choose the amount you want to convert into one-time credit.
Where can I see my credit and referral activity?
Where can I see my credit and referral activity?
On the referral page, Your referrals shows your credit balance, total earnings, pending referrals, and approved referrals. You can also access Rewards History.
Can I refer more than one friend?
Can I refer more than one friend?
Yes. There is no limit on how many friends you can refer. Each friend must complete a qualifying first purchase for you to earn credit.
Is there a limit on how much credit I can earn?
Is there a limit on how much credit I can earn?
You can earn up to $2,000 per qualifying referral purchase. There is no cap on your total accumulated credit balance.
How does Apple Wallet work?
How does Apple Wallet work?
Add your referral pass to Apple Wallet to keep your personal referral link. When referring someone in person, let them scan the QR code on your pass to start their referral.
Can I refer to myself or use multiple accounts?
Can I refer to myself or use multiple accounts?
No. You cannot refer yourself, create duplicate accounts, or claim multiple referral rewards for the same person.
What if my friend did not receive the invitation?
What if my friend did not receive the invitation?
Ask your friend to check their spam or promotions folder and confirm that you entered the correct email address. You can also share your personal referral link directly.
If the issue continues, contact sales@madisonavenuecouture.com with both email addresses and the approximate date you sent the invitation.
What if my referral credit is missing?
What if my referral credit is missing?
Check your credit balance and referral activity on the referral page. If your friend has completed a qualifying purchase and the credit is still missing after 2 weeks, contact sales@madisonavenuecouture.com with both email addresses, the purchase date, and the order number if available.
Are any products or purchases excluded?
Are any products or purchases excluded?
No. There are no product or purchase exclusions. Your friend’s first purchase must still meet the program’s qualifying purchase requirements.
Can referral reward credits be combined with other offers?
Can referral reward credits be combined with other offers?
No. Neither the friend’s referral discount nor the referrer’s reward credit can be combined with other promotions or discounts.
What happens if my friend cancels or returns their order?
What happens if my friend cancels or returns their order?
You will not receive a referral reward if your friend cancels or returns their qualifying order.
Does my friend need to enter a referral code at checkout?
Does my friend need to enter a referral code at checkout?
No. When your friend shops through your personal referral link, their discount is calculated and applied automatically based on the value of their first qualifying purchase.
How will I be notified when my reward is available?
How will I be notified when my reward is available?
You will receive an email notification when your store credit is available. To use it, visit the referral page, select the amount you want to redeem, and generate a one-time code to enter at checkout.