NEW AND NEVER WORN
Madison Avenue Couture does not take returns on new or never used items with the exception of shoes (see below). Any item for which the condition states new, never used, pristine and/or store fresh is a FINAL SALE. FINAL SALE occurs when payment is made and processed by our credit card company or when a bank wire is received. Please inspect the item within 48-hours of delivery as we will not be responsible for any issues regarding the item, with the exception of authenticity, beyond that period.
Madison Avenue Couture does not take returns on items sourced on behalf of a client (or its agent) that were not in our inventory at the time the request was made. Such orders are considered "custom orders" and custom orders, whether new or preloved, are not eligible for return.
PRELOVED ITEMS
We accept returns for store credit on items described as "Preloved" in the title, providing that the item is in the same condition as when it was sold. Please email info@madisonavenuecouture.com within 48 hours of receipt of the item you wish to return. We will issue you an insured return label. Should you elect to return using your own label, we must receive the item back within four days (seven days for overseas buyers) of notifying us that you would like to return the item.
SHOES
We accept returns for store credit on shoes. Shoes must be returned in the same condition as when they sold. Please email within 48 hours of receipt of the item you wish to return. We will issue you an insured return label. Should you elect to return using your own label, we must receive the item back within four days (seven days for overseas buyers) of notifying us that you would like to return the item.
RETURNS
On receipt and inspection of the returned item, we will advise of the store credit. The credit will be less our original shipping cost and the return shipping cost. Store credits are valid for 90 days from the date of purchase.
We are not responsible for any return shipped to an incorrect address or lost or damaged in transit. Therefore, we advise that packages containing returns be insured.
We video all items prior to shipping and we reserve the right to reject a return if the item appears to have been used, damaged or switched for another item.
Returns from outside the United States are subject to custom charges and/or foreign exchange charges and these charges will be deducted from the refund.
If you have any questions with regard to this policy, please contact us at info@madisonavenuecouture.com.