Our Values

Build Clients, Not Customers. 

We create long-term clients.  Our clients trust and rely on our input and insight; they regard Madison Avenue Couture as the place to purchase luxury handbags or accessories often not available at the store. From the uninitiated to the collector, we can speak at their knowledge level and provide the advice they need.  Acting as advisors rather than sales people, we build close and loyal relationships translating to a high level of client satisfaction and retention and a strong referral base. 

Best In Class

Our collection emphasizes never used, pristine and mint condition merchandise that smell, feel and look in those conditions. Our vintage and excellent quality goods are best in class. Focusing on the best product in the best condition has proven that our clients consistently have positive experiences when buying from Madison Avenue Couture.  "The Devil Is In The Detail."  As an online business, we know how important it is that our product catalog has accurate and detailed photographs and descriptions. Since we have ownership of our inventory, our clients are assured that the item as described is the item they will receive.   Knowledge Is Power.

We believe that knowledge is a great thing and leads to better purchases and happier clients. Everyone on our team is an expert in our products and brands and someone is available to answer questions via phone or email nearly 24/7.

    Showroom Access

    We know that sometimes a viewing in person is better than a look online. We welcome people to visit our New York showroom, meet our team and have a viewing of one or more pieces in our collection. While we love having visitors, visits are by appointment only and are made at our discretion.

      Make Dreams Come True

      We built this business to enable women to realize their dream of luxury and we offer financing and layaway options that make their dreams come true.  Plus, we give people the option to use one of their handbags toward the purchase of one of ours. 

        Give Kudos (And Money) To Sellers And Consignors

        Our business is not only dependent on those who buy from us, it is equally dependent on those who sell to or consign with us. We invite Hermès and Chanel handbag owners to come to Madison Avenue Couture to sell or consign a bag or bags that they no longer want and we pay handsomely for these items.

        We pride ourselves on building long term and solid relationships with our sellers and consignors, giving them a place to sell or consign merchandise again and again.

        Client Confidentiality

        While recommendations and referrals help grow our business, we keep our client and seller lists confidential. Our buyers and sellers trust Madison Avenue Couture due to our discretion and strict confidentiality policy. Your secrets are safe with us.

          Madison Avenue Couture is the world’s most trusted independent dealer and curator of Hermes and Chanel handbags and accessories. Madison Avenue Couture is not affiliated with, nor a licensed boutique of, the brands we sell. Madison Avenue Couture guarantees that all of our products are authentic and in the condition described.

          Sign up to be a VIP

          Enter your email for discounts, promotions and more